Returns & Exchanges

Grife PF follows the Brazilian Consumer Protection Code (Law No. 8,078/90), ensuring transparency, security and respect for our customers' rights.

Right of withdrawal

For purchases made outside our physical store, you may request a return within 7 calendar days of receiving the product. Conditions:

• The product must be unused and in perfect condition
• With the original tag attached
• In the original packaging (when applicable)

In these cases, the amount paid is refunded in full, including shipping.

Size or model exchanges

Exchanges for a different size or model can be requested within 7 calendar days of receiving the product, as long as it shows no signs of use, has its tag attached and comes with proof of purchase. Shipping costs may be the customer's responsibility, except when the error was ours.

Defective products

If a product has a manufacturing defect, you may request a solution within 30 calendar days. Grife PF covers the shipping costs in these cases. After analysis, you can choose between an exchange, a refund or store credit.

How to request

Email contact@lojagrifepf.com with your full name, order number, the reason for the request and photos of the product (if needed). Our team will reply with instructions.

Exchanges in store

Exchanges can also be made at our physical store — Lot. Victor Issler, Passo Fundo – RS — with proof of purchase.

Refunds

Refunds are issued after the product is received and inspected, using the same payment method whenever possible. Processing times may vary depending on the financial institution.

General conditions

Grife PF reserves the right to refuse returns or exchanges that do not meet the conditions described in this policy.